Supply Chain Update (September 2021)
Lead times on many electronic components we use for our products continue to increase since our previous update in May. Large customer orders placed now can expect to have a lead time of 12 to 15 months.
If you are using (or planning to use) Opal Kelly products in the production of your product, we strongly recommend that you review the following notes and procedures:
Small Quantity Orders / New Customers
Opal Kelly has always reserved the right to put orders on lead time even if inventory is available in order to preserve off-the-shelf availability for small quantities.
- Applicable order size depends on the product, current inventory, our existing pipeline, customer forecasts, and other factors, but this is typically fewer than 3 units.
- All orders must be placed through our online store.
- All orders are queued and will ship when inventory is made available, solely at our discretion.
- Due to the high level of uncertainty and volatility in the market, we are no longer providing lead time guidance.
- If your order is more than 1 month old at the time of processing, we will contact you to confirm that you still want the order. You will need to respond within 2 business days to preserve your location in queue.
- Credit card orders canceled after processing are subject to a 5% refund fee.
Large Quantity Orders
- Applicable order size depends on the product, current inventory, our existing pipeline, customer forecasts, and other factors, but this can be as few as 3 units.
- All orders must be placed through our online store.
- All orders require a signed NCNR (non-cancellable, non-refundable) statement that will be provided through [email protected].
- All orders are pre-paid in full and will enter the queue in the order payment and NCNR are received.
- All orders are subject to lead time and delivery review and may not be fulfilled for several months.
- Lead times will be provided as soon as possible, but are subject to change. We will do our best to inform you of changes in a timely fashion, but due to market conditions, please expect some delays.
What About Lead Time?
As mentioned above, we are no longer providing lead time information. Our suppliers are providing consistently unreliable and inaccurate lead time information and this is outside of our control.
If you must report a lead time for planning purposes, plan on a 52-week Lead Time. This is subject to change and cannot be guaranteed.
We greatly appreciate your patience and understanding through this highly volatile time.
